The Heritage cap

1. Can I change my order? 
Once your order has been placed, we are unable to make any changes. 

2. Can a store keep a product aside for me if it is sold out online? 
We cannot hold products during the Black Friday period (27 Nov – 1 Dec 2025). 

3. How long will it take for my order to arrive? 
Please allow up to 10 days for dispatch, and 2–5 days for delivery from the day the courier collects. 

4. When an item is out of stock, will it be made available again? 
Once an item is marked out of stock on the website, there will be no further releases of that item. 

5. Can I reserve items in my cart? 
No. Adding an item to your cart does not reserve it. Stock is only allocated for 5 minutes. 

6. Can I use my gift card during Black Friday? 
Yes, you can use your online gift voucher to complete your purchase. 

7. What happens when I receive an ‘Out of Stock’ email? 
Due to high order volumes and fast-moving stock, discrepancies can occur. If an item is unavailable, our customer service team will process a refund for the out-of-stock item. 

8. How long does a refund take to reflect? 
Refunds may take 7–10 business days to reflect in your account. 

9. Can I cancel my order?  
Once your order has been placed, we are unable to cancel the order.  .

• We offer sizes ranging from Small to 4XL for men and XSmall to Large for women.
• Our products typically fit true to size, but if you prefer a looser fit, we recommend going up one size.
• Please see our size guide for the exact measurements. 

For support, please send an email to support@oldschool.co.za or check our dedicated FAQ page and let us know how we can assist you.

Our support team is available Monday to Friday from 08:00 to 17:00.

We are closed on Saturdays, Sundays, and Public Holidays.

Only one voucher code can be applied per checkout. Voucher codes cannot be combined with other discounts, promotions, or offers.

Welcome discounts are not available for use during the period of 24 November- 2 December 2025.

Yes, we do!

We are thrilled to announce that we are selling the official off-field leisureware range for the Springboks.

This groundbreaking opportunity allows us to bring the iconic Springbok symbol into the everyday lives and wardrobes of South Africans, marking a monumental milestone for us as we infuse the timeless Springbok spirit into premium lifestyle apparel.

1. What is the Discovery Bank campaign with Old School? Old School has partnered with Discovery Bank to give qualifying clients the opportunity to earn Điscovery Miles when shopping with us online or in-store from 11 August 2025 to 30 September 2025. By paying with your qualifying Discovery Bank card, you automatically qualify to earn rewards.

2. Who qualifies for this benefit? You qualify for this campaign if you are a Discovery Bank primary accountholder with a Discovery Bank Transaction Account with bundled fees, Discovery Bank Credit Card Account or Discovery Bank Suite.

3. How do I earn Discovery Miles when shopping at Old School?

• Pay in full upfront using your physical or virtual Discovery Bank card when you checkout (note that Payflex or PayJustNow purchases are not eligible).
  
• Your spend will be tracked, and 20% of the transaction value will be allocated in the primary accountholder’s Ðiscovery Miles Account automatically, in Điscovery Miles.
  

4. When will my Điscovery Miles be allocated? Điscovery Miles are automatically allocated to the Ðiscovery Miles Account in your Discovery Bank app after your qualifying purchase at Old School is completed and processed.

5. Are there any exclusions? All products and promotional offers qualify for Điscovery Miles.

6. How does shipping work on Discovery Bank campaign purchases? All purchases made through Old School’s online store are subject to our standard shipping and delivery policies. Discovery Bank campaign purchases do not change shipping rates, delivery times, or free shipping thresholds.

7. Where can I read the campaign terms and conditions? You can read the campaign terms and conditions here.