1. Conditions for Returns, Exchanges & Refunds
We accept returns, exchanges, and refunds under the following conditions:
a) Defective or Damaged Items
- If an item is defective, damaged on arrival, or not as described, we will offer a refund, exchange, or store credit (as preferred).
- You must notify us within 14 days of delivery to qualify for a refund.
- After 14 days (up to 30 days), you may still request an exchange or store credit.
- Original shipping costs will be refunded only if the item is defective or incorrect.
- Return shipping costs for defective/incorrect items will be covered by Old School.
- Proof of purchase is required.
b) Unwanted or Unsuitable Items
- If the item is not defective but you’d like to return or exchange it, you have 30 days from the delivery date to request a return or exchange.
- The product must be in its original condition – unused, unwashed, unworn, with tags and packaging intact.
- Refunds are only available within the first 14 days after delivery.
- After 14 days, only store credit or exchange will be offered.
- Return courier fees are your responsibility, and the original shipping cost is non-refundable.
- Proof of purchase is required.
c) Sale / Discounted Items
- Items bought on sale or during promotions can only be returned or exchanged if defective or not as described.
- These must be returned within 14 days of delivery.
- No change-of-mind refunds or exchanges are available on discounted items.
2. How to Return an Item
- Email support@oldschool.co.za within the return/refund window, including your order number, reason for return, and photos (if applicable).
- Once the return is authorized, follow the return instructions provided.
- Once received and inspected, we will process the agreed refund, store credit, or exchange.
- Refunds are processed within 14 business days of return receipt.
3. Items Not Eligible for Return or Refund
Unless defective, the following are not eligible for return:
- Personalized or custom-made items
- Washed, used, worn, or altered items
- Items missing original packaging, labels, or proof of purchase
- International orders (no returns or exchanges accepted)
4. Additional Terms
- A valid proof of purchase is required.
- Without proof of purchase, only store credit may be considered (for defective items).
- Unauthorized alterations invalidate return eligibility.
- No returns will be processed during major sale events (e.g., Black Friday) until the sale concludes.
- Old School covers return shipping only for defective or incorrect products. Any other return costs are payable by the customer.
- We reserve the right to refuse returns if the item shows signs of misuse or excessive wear beyond reasonable use.
