Returns Coupon
How Does It Work
Received the Wrong Product?
If we made an error in your order, our sincerest apologies. Please email us at support@oldschool.co.za with a photo as proof, and we'll send you a free return voucher. It's our responsibility, and you shouldn't have to pay for our mistake.
Need to Exchange or Return an Item?
By purchasing this voucher, you'll gain access to a special code and a direct link to our courier portal, streamlining your exchange process. Please note that, as a dedicated local brand, we're unable to cover the return fee, but we're committed to making your experience as seamless as possible. This only applies for returns in SOUTH Africa, not worldwide shipping.
Given the high demand we're currently experiencing, our exchange process might take up to 2 weeks. We understand this can be a lengthy wait and appreciate your patience.
If you're looking for a quicker solution, consider visiting one of our physical stores for an in-store exchange:
Stellenbosch
Garden Route, George
Mall of Africa, Johannesburg
Hazelwood, Pretoria
Thank you for your understanding, and we're doing our best to serve you promptly and efficiently.
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FAQ's
How does shipping & delivery work?
- We offer free local shipping on all orders over R1500.
- For local orders below R1500, there is a standard shipping fee of R100.
- Order processing takes 1-2 business days.
- Delivery typically takes 2-4 business days.
- You will receive an email with tracking details once your order has been processed.
How does sizing work?
- We offer sizes ranging from Small to 4XL for men and XSmall to Large for women.
- Our products typically fit true to size, but if you prefer a looser fit, we recommend going up one size.
- Please see our size guide for the exact measurements.
How do I contact support?
For support, please send an email to support@oldschool.co.za or check our dedicated FAQ page and let us know how we can assist you.
Our support team is available Monday to Friday from 08:30 to 17:00.
We are closed on Saturdays, Sundays, and Public Holidays.
Do you sell Springbok/Protea jerseys?
Old School Brand (Pty) Ltd is an independent retailer specialising in the sale of various apparel items, including streetwear, leisurewear, dresses, rugby jerseys, and associated merchandise.
We are not affiliated with, endorsed by, or an official representative of any individuals, organizations, or entities, including but not limited to the Proteas, Sevens Rugby, the South African Rugby Union (SARU), or any national or international sporting team.
FREE SHIPPING
We offer free shipping on local orders over R1500. For orders below R1500, a shipping fee of R100 applies.
CUSTOMER SERVICE
If you need support, please reach out to us. Our customer service team is available Monday to Friday, from 8 AM to 5 PM.
SECURE PAYMENTS
We offer a variety of safe and encrypted payment methods, ensuring that your transactions are always protected.