Returns/Exchanges

Hassle-Free Return Process (For all returns/exchanges not submitted before the 16 August)

For a return/Exchange, a fee of R100 applies. Please visit the following link to make payment: https://oldschool.co.za/products/returns. Once payment has been processed you will receive a unique payment code and an email with further instructions to complete the return/exchange process (please wait 10-20 min for the email)

🚫 Which items do not qualify for a return/exchange?

Please be aware that certain items, including discounted, sale, Black Friday, and giveaway items, cannot be returned or exchanged. Additionally, normal wear and tear, user abuse, or unauthorized alterations do not qualify for returns. Refer to our terms and conditions for more details.

FAQ's

How does shipping & delivery work?

We offer free local shipping on all orders over R1250.
For local orders below R1250, there is a standard shipping fee of R100.
Order processing takes 1-2 business days.
Delivery typically takes 2-4 business days.
You will receive an email with tracking details once your order has been processed.

How does sizing work?

We offer sizes ranging from Small to 4XL for men and XSmall to Large for women.
Our products typically fit true to size, but if you prefer a looser fit, we recommend going up one size.
Please see our size guide for the exact measurements.

How do I contact support?

For support, please send an email to support@oldschool.co.za or check our dedicated FAQ page and let us know how we can assist you.

Our support team is available Monday to Friday from 08:30 to 17:00.

We are closed on Saturdays, Sundays, and Public Holidays.

Do you sell Springbok/Protea jerseys?

Old School Brand (Pty) Ltd is an independent retailer specialising in the sale of various apparel items, including streetwear, leisurewear, dresses, rugby jerseys, and associated merchandise.

We are not affiliated with, endorsed by, or an official representative of any individuals, organizations, or entities, including but not limited to the Proteas, Sevens Rugby, the South African Rugby Union (SARU), or any national or international sporting team.

FREE SHIPPING

We offer free shipping on local orders over R1250. For orders below R1250, a shipping fee of R100 applies.

CUSTOMER SERVICE

If you need support, please reach out to us. Our customer service team is available Monday to Friday, from 8 AM to 5 PM.

SECURE PAYMENTS

We offer a variety of safe and encrypted payment methods, ensuring that your transactions are always protected.