B2B Exchange and Returns Policy
1. Conditions for Returns & Exchanges:
We accept returns and exchanges under the following conditions:
Defective or Damaged Items
- If an item is defective , damaged on arrival, or not as described, we will offer an exchange.
- You must notify us within 30 days of delivery to qualify for an exchange.
- Return shipping costs for defective/incorrect items will be covered by Old School.
2. How to Return an Item
- Email hyundai@oldschool.co.za within the return window, including your order number, reason for return, and photos (if applicable).
- Once the return is authorized, follow the return instructions provided.
- Once received and inspected, we will process the exchange.
3. Items Not Eligible for Return
Unless defective, the following are not eligible for return:
- Personalized or custom-made items
- Washed, used, worn, or altered items