Black Friday FAQ'S

Black Friday Sales Returns & Exchange Policy

Please note that all sale items purchased during our Black Friday Sales are final and cannot be returned or exchanged.

Exceptions:
- Items with a manufacturing defect may be exchanged or refunded upon inspection.
- If you received the incorrect item or size due to an error on our part, we will gladly rectify it.

For assistance, please contact our customer service team within 7 days of receiving your order. Kindly note that our team will be very busy during this period, so we appreciate your patience as we work to assist everyone.

Thank you for your understanding!

FAQ's

Black Friday T's & C'S

1. General Terms & Conditions

Black Friday sales will run from 25 November to 2 December 2024, with different sales and promotions dropping throughout the week.
Old School makes no guarantees that any particular item will or will not be made available on sale on any given day.
Discounts apply only to marked items and cannot be combined with other promotions, coupons, or offers.
Stock is limited and sold on a first-come, first-served basis. No rainchecks or reservations.

2. Returns Policy

No Returns or Exchanges: All items purchased during the Black Friday sales period are final sale and are not eligible for return or exchange, except in the case of defective or erroneously sent items as required by consumer protection laws.
Condition for Exceptions: Defective or erroneously sent items must be reported within 14 days of purchase or delivery and returned in their original packaging with tags attached. Old School will cover shipping fees for these returns.
Customer Care: We recognize that our no-returns policy for Black Friday may seem overly strict, and we don’t want you to feel that way! If you experience a major issue and would like our customer service team to assess your special request, please fill out the following form: Link . Our team will review your request and respond promptly.

3. Online Orders

Delivery delays may occur due to high demand during the Black Friday period.
Customers are responsible for return shipping costs unless the item is defective or erroneously sent.
Shipping fees for original orders are non-refundable.

4. Customer Support

Our customer service team strives to respond to all inquiries within 24 hours during the Black Friday period.

5. Fraud Prevention

The company reserves the right to cancel orders that are flagged for suspicious activity or violate Black Friday policies.

How does sizing work?

We offer sizes ranging from Small to 4XL for men and XSmall to Large for women.
Our products typically fit true to size, but if you prefer a looser fit, we recommend going up one size.
Please see our size guide for the exact measurements.

How do I contact support?

For support, please send an email to support@oldschool.co.za or check our dedicated FAQ page and let us know how we can assist you.

Our support team is available Monday to Friday from 08:30 to 17:00.

We are closed on Saturdays, Sundays, and Public Holidays.

Do you sell Official Springbok products?

Yes, we do!

We are thrilled to announce that we are producing the official off-field leisureware range for the Springboks.

This groundbreaking opportunity allows us to bring the iconic Springbok symbol into the everyday lives and wardrobes of South Africans, marking a monumental milestone for us as we infuse the timeless Springbok spirit into premium lifestyle apparel.

FREE SHIPPING

We offer free shipping on local orders over R1500. For orders below R1500, a shipping fee of R100 applies.

CUSTOMER SERVICE

If you need support, please reach out to us. Our customer service team is available Monday to Friday, from 8 AM to 5 PM.

SECURE PAYMENTS

We offer a variety of safe and encrypted payment methods, ensuring that your transactions are always protected.